Diploma in Hotel Management

The Diploma in Hotel Management is a career-driven program designed to prepare students for diverse roles in the hospitality industry. With tourism and global travel on the rise, the demand for skilled hotel professionals has never been higher. This diploma offers a comprehensive blend of theoretical knowledge and practical training, enabling students to thrive in hotel operations, guest services, food and beverage management, housekeeping, and front office administration.

This program emphasizes service excellence, hospitality etiquette, and operational efficiency. Students gain hands-on experience through internships, live training in simulated environments, and industry visits to top-rated hotels and resorts. Whether working in luxury resorts, boutique hotels, or international hospitality chains, graduates are equipped with the confidence and competence to lead in a customer-focused environment.

Ideal for individuals passionate about hospitality, tourism, and guest service management, this diploma opens doors to a wide array of global career opportunities.

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Course Curriculum

Semester 1
🔹 Introduction to the Hospitality Industry – History, growth, and structure of the global hotel industry
🔹 Front Office Operations – Guest reservations, check-in/check-out procedures, concierge services
🔹 Housekeeping & Facility Management – Cleaning standards, room upkeep, laundry, and decor aesthetics
🔹 Food & Beverage Production – Basics of cooking, kitchen operations, and culinary presentation
🔹 Food & Beverage Service – Restaurant service, bar operations, banquet setup, and guest interaction
🔹 Communication Skills & Personality Development – Grooming, spoken English, and workplace etiquette

Semester 2
🔹 Hospitality Sales & Marketing – Promotion of hotel services, guest retention strategies, and brand building
🔹 Hotel Accounting & Financial Management – Basic accounting, budgeting, and revenue control in hospitality
🔹 Event Planning & Banquet Management – Organizing corporate events, weddings, and theme parties
🔹 Hospitality Laws & Ethics – Consumer rights, licensing, labor laws, and safety regulations in hotels
🔹 Customer Relationship Management – Handling guest complaints, feedback, and service recovery
🔹 Internship / On-the-Job Training – Real-world experience in hotels, resorts, or hospitality establishments

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Career Prospects

This diploma opens up a wide range of exciting roles across the hospitality and service sectors, such as:

🔸 Hotel Front Office Executive – Manage guest check-ins, reservations, and customer interactions
🔸 Food & Beverage Supervisor – Oversee dining operations and ensure service quality
🔸 Housekeeping Supervisor – Maintain hygiene and presentation standards in hotel rooms and facilities
🔸 Guest Relations Manager – Enhance guest experiences and handle personalized services
🔸 Event & Banquet Coordinator – Organize and execute large-scale functions and events
🔸 Hotel Sales & Marketing Associate – Promote hotel offerings and manage corporate tie-ups
🔸 Hospitality Entrepreneur – Start and manage own café, restaurant, or guesthouse
🔸 Cruise Line Staff / Resort Manager – Work in international resorts, luxury cruises, or beachside properties