Ticket Support involves assisting users with technical issues, answering queries, and resolving problems related to products or services. In Indian metros, this role often requires proficiency in English and local languages, given the diverse user base. Training typically covers product knowledge, communication skills, and problem-solving techniques. Career paths may lead from entry-level roles to senior positions based on experience and expertise.
Most of the youth were unselected due to their less skills. But, now the Indian Metro is here for all of the students or youth who want to join the urban rail transport as ticket support. They will provide training in the course, and also a certificate will issued after compilation.
Job Security in the Metro Sector
There are many factors that you will see in this paragraph. Everyone sees these things before joining.
Long-Term Planning:- The Metro framework includes institutions that are relevant to the framework and long-term planning. Once built, it may not work, but hopefully, it will work for decades. This long-term vision can contribute to operational safety, in terms of maintenance and operational requirements.
Unionisation:- Many metros have a strong union that represents the employee interface. These unions establish contracts and working conditions and often offer labour protection systems, such as a guarantee in case of dismissal or dismissal without just cause.
Specialized Skills:- Many jobs in the subway system require knowledge and preparation, and there is less chance of replacing workers. This contributes to job stability, as employers want to be able to retain professionals.
Regulatory Environment:- The Metro framework is subject to various security specifications and indicators, which can create boundaries for competitors to exchange and contribute to the health of current operations and operations.
Training:- Get ready to exceed your expectations with your ticket package with Indian Metro. We offer all requirements, so no pre-registration is necessary! If you appreciate making a difference to others then you need to be part of a dynamic team, apply now and be part of the great team in India with the benefits listed below.
1. Customer Service Skills: Focus on effective communication, empathy, and problem-solving to handle customer inquiries and issues.
2. Product/Service Knowledge: A comprehensive understanding of the company's products or services to assist customers more efficiently.
3. Ticketing Systems Training: Familiarity with ticketing platforms and tools for logging, tracking, and resolving customer requests.
4. Technical Training: Basic technical knowledge to troubleshoot common issues and guide customers through solutions.
5. Escalation Procedures: Understanding when and how to escalate issues to higher levels of support or specialised teams.
Educational Qualification: Minimum 12th Pass or equivalent from a recognized board.
Age Criteria: Between 18 to 35 years.
Strong communication and interpersonal skills.
Ability to handle stressful situations with composure.
1. Education Marks Cutoff
The cutoff will be decided based on previous education.
Initial screening is based on the declared cutoff.
Candidates meeting the cutoff proceed to the next stage.
2. Excellent Candidates
Congratulations to those who meet the cutoff!
Direct entry into the further stages of our selection process.
3. Selection Process
First, you have to fill out the form.
merit-based selection will take place.
An entrance form will be established.
Candidates will have to qualify for the Screening Process.
4. Transparent Evaluation
Results are communicated promptly after each stage.
Fair and transparent assessment processes.
5. Previous Education Emphasis
Recognizing the importance of academic achievements.
Educational background is considered a key factor in our selection.
Please contact us at counsellor@indianmetro.in for inquiries or additional information.
Join our team and contribute to providing exceptional service to metro passengers!
Note:- This training provides a valuable opportunity for personal and professional growth. Successful candidates will acquire skills applicable to various customer service roles within the metro system.
Important Instruction*:
Metro Management Certificate/Diploma be required
